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Managed Service Provider SLA!
Business & Dispensary I.T Support
On Call 24 x 7 - 365

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At Daedalus Teks IT Support, we understand the critical role of efficient operations and reliable technology solutions in the cannabis industry. That's why we specialize in maximizing the potential of BLAZE's powerful Point-of-Sale (POS) capabilities for cannabis businesses. In this article, we will explore how our comprehensive IT support services enhance and optimize the utilization of the BLAZE POS system, enabling streamlined operations, regulatory compliance, and exceptional customer experiences.

  1. Seamless Implementation and Integration: At Daedalus Teks, we excel in ensuring a seamless implementation and integration process for the BLAZE POS system. Our experienced team carefully assesses your existing IT infrastructure and seamlessly integrates the POS software with essential systems such as inventory management, CRM, and accounting software. This integration creates a cohesive technology ecosystem, enabling efficient operations, accurate data management, and streamlined workflows.

  2. Hardware Selection and Maintenance: Choosing the right hardware components for your BLAZE POS system is crucial for optimal performance. Our knowledgeable team assists cannabis businesses in selecting reliable hardware components, including barcode scanners, receipt printers, and touchscreen devices that seamlessly integrate with the BLAZE POS software. We also provide ongoing hardware maintenance and troubleshooting services, minimizing downtime and maximizing system uptime.

  3. Network Infrastructure Optimization: A robust and secure network infrastructure is vital for smooth POS operations. At Daedalus Teks, we optimize network configurations, assess bandwidth requirements, and implement security measures to ensure your BLAZE POS system operates efficiently and securely. By eliminating network bottlenecks and reducing latency, we enhance the overall transaction experience for your staff and customers.

  4. Data Security and Compliance: Data security and compliance are top priorities in the cannabis industry. At Daedalus Teks, we prioritize protecting your sensitive data within the BLAZE POS system. Our experts implement robust security measures, including firewalls, encryption protocols, and intrusion detection systems, to safeguard your data. We also ensure compliance with industry-specific regulations, such as data privacy requirements and cannabis-specific compliance guidelines. With our diligent approach, you can rest assured that your data is protected, minimizing the risk of breaches and ensuring regulatory compliance.

  5. System Updates and Upgrades: Staying up-to-date with software updates and upgrades is essential for optimal POS performance. At Daedalus Teks, we proactively manage and schedule updates for your BLAZE POS system, ensuring that it operates on the latest version. We also assess the need for hardware upgrades or system enhancements to accommodate your evolving business demands. By staying current with updates and upgrades, we enable you to leverage the latest features, bug fixes, and security patches offered by BLAZE.

  6. Training and User Support: We believe that empowering your staff with the necessary knowledge and skills is crucial for maximizing the benefits of your BLAZE POS system. At Daedalus Teks, we provide comprehensive training and user support to ensure your team can effectively utilize the POS system. Our experts conduct training sessions, create user manuals, and offer ongoing assistance to address any user queries or technical issues promptly. With our training and support, your staff will be equipped to enhance operational efficiency and deliver exceptional customer experiences.

  7. Data Backup and Recovery: Data loss or system failures can disrupt your operations and impact your business continuity. That's why at Daedalus Teks, we implement robust data backup and recovery strategies for your BLAZE POS system. Regular backups of critical business data, such as sales transactions and inventory information, ensure quick recovery in the event of data loss or system failures. Our reliable data backup and recovery solutions minimize downtime, protecting your business and ensuring uninterrupted operations.

At Daedalus Teks IT Support, we are committed to helping cannabis businesses optimize the power of BLAZE's POS capabilities. With our expertise in seamless implementation and integration, hardware selection and maintenance, network optimization, data security and compliance, system updates and upgrades, training, and data backup and recovery, we enable you to streamline operations, ensure regulatory compliance, and deliver exceptional customer experiences. Partner with Daedalus Teks and unlock the full potential of your BLAZE POS system for success in the competitive cannabis industry.

CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE


We accept all major credit cards. No hidden fees. No checks accepted.

Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.

Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket

Dispensary Support

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The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.

Let us Handle IT, Grow Your Business

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Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, free Employee Badges, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.

Managed Provider Services

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Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365,

Business/Dispensary Support

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The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.

Documented Solutions

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With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;).

Let us Handle IT, Grow Your Business

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Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.

All Plans Include


  • Support ticket system for; Documentation, Requests and Employees. (Accessible while SLA is active only)
  • 24/7 Support with Certain SLA plans selected
  • Assigned Technicians to ensure quickest response
  • Support Onsite, Remotely and via Phone.
  • Custom "Help Me" remote support request software to ensure quickest support response times.
  • *90 Day Notice Required 90 day Cancellation Policy Ensures Daedalus Staff can turn over credentials, information, access etc to new IT Company/Employee.
  • These SLA's do not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.

90 day notice required to cancel SLA. Unpaid SLA invoices subject to 5% late fees weekly and hourly rates after 72 hours overdue. Client agrees to pay legal fees, if litigation is required. Daedalus teks reserves rights to place liens on property to settle invoices, legal fees and related expenses. Payment for all support cost at the agreed interval. (Retainer Monthly) Payments made late will be subject to late fees, services provided while SLA is over due will incur normal hourly rates. Assigning a client representative responsible for; collaboration with assigned technicians, reporting issues and handle OP’s manual containing required credentials. Reasonable availability of customer representative(s) when resolving a service-related incident or request.

About Us

Daedalus teks has a motto "If its connected to a computer, database or server we can fix IT!"

Our team can provide support for a multitude of IT areas including but not limited too; Computer Repair, Help Desk Support, Managed Services, Server Administration, Web Design and so Much More!

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