ALL RETURNS, WARRANTIES & EXCHANGES REQUIRE ORIGINAL RECEIPT.
- Onsite/Remote Services: Onsite/Remote hours are non-refundable as technician has set that time aside for the appointment. If connection is not made due to client error, service hour is still invoiced. Biotrack Hardware Sales are Final, Setup is not included for any hardware sold. Services can be added to setup any purchased hardware.
- Biotrack, Blaze, Cova, Dutchie & Other Industry Related Hardware is NON-REFUNDABLE.
- CPU, Software and Special-Order sales are Final. Retail CPUs carry 14 day Daedalus Teks warranty which can only be replaced once and 3 year manufacturer warranty. Warranty excludes ‘Physical Damage’ (cracks, broken/bent pins) & ‘Misuse’ (over clocked, burned) CPUs.
- Hardware purchase(s) may be returned within 14 Days of Purchase for refund or exchange & 5 days for Random Access Memory (RAM)
- Refunds subject to 15% restock fee if product is in new-resellable condition, If product is undamaged and appears unused.
- Refunds subject to; a 20% restock fee if returned with packaging open/used resellable condition
- 35% restock fee if returned in non-resellable condition.
- 25% restock fee on Pre-Built New Systems will be deducted from total return cost to clean, reset and delete all data from system.
- 30% restock fee on all "Custom/Special" Order System Builds & Components. Items not carried by Daedalus teks regularly will be subject to to this restock fee.
- All products must be returned with; hardware, accessories, original invoice and the component will be tested by a Daedalus Teks Technician to be eligible for refund or exchange. Final determination of return eligibility is at Daedalus Teks’s discretion.
- There is 30 day warranty on all other items. After the 30 day period, warranty is carried by product manufacturer. Warranties are void for any product; damaged by abuse, improper handling or installation. All Warranties are valid only for product failure due to manufacturer defect.
- Used Product sales are Final with 7 days warranty. 7 Day Warranty will Cover Replacement of Used Part with Similar Component of Equal Value and Performance.
- All laptops & laptop accessory sales are Final (This exclude’s but is not limited to PCMCIA cards, external enclosures & memory chips). These items are eligible for exchange only, NO REFUNDS.
